Use the tracking link in your shipping confirmation or open your German Bike customer account to review the latest order status.
Where to find tracking
Tracking is emailed when it becomes available, commonly around five business days after the order is placed. Open the shipping confirmation and select the carrier tracking link for the most current scan history.
Orders with more than one package
Items can ship separately and arrive on different dates. Shopify may display one tracking number in the standard order view; when German Bike receives additional numbers, we may send them separately by email.
New tracking number not moving yet
A newly issued number can take several business days to begin showing carrier movement. This does not necessarily mean the shipment has been lost.
When to contact us
Contact German Bike when a tracking number has shown no movement for an extended period, when an order is marked delivered but cannot be located, or when you received only part of a multi-item order and need help locating the remaining shipment.
Include your order number, tracking number and the product that has not arrived. We normally respond within 24–48 business hours, Monday through Friday.