Contact German Bike

Questions about a product, order, return, manufacturer warranty, or road use? Send us a message. We normally respond within 24–48 business hours, Monday through Friday.

Secure Shopify Checkout
Rates Shown Before Payment
EU 14-Day Withdrawal Information
Owner-Led Order Support

How can we help?

Use this form for product questions, order support, shipping, returns, manufacturer-warranty coordination, road-use questions, sizing, supplier inquiries, or another issue. Include an order number and product model whenever they apply.

Do not send passwords or full payment-card numbers. For damage or technical issues, describe the problem here; German Bike may request photographs or a short video by email.

Online-only retailer

German Bike LLC is based in California and serves customers online. We do not operate a walk-in showroom.

Response time

24–48 business hoursMonday through Friday; weekends excluded.

Secure Shopify Checkout

Available payment methods and final charges are shown before payment.

Payment details

Sourcing Transparency

Brand and supplier relationships are described without blanket authorization claims.

Brands & suppliers

Road-Use Transparency

E-bikes use documented, registration-required, off-road or unverified status language.

Road-use details

Order & Product Support

German Bike helps coordinate order, delivery and documented manufacturer-warranty issues.

Support details