German Bike does not advertise one universal store warranty for every product. Statutory consumer rights and manufacturer warranties are different, and manufacturer coverage varies by brand and model.
EU statutory conformity rights
EU consumers have statutory remedies when goods are faulty or do not conform to the contract. These rights generally include a minimum two-year legal guarantee for goods, subject to the applicable national law. A commercial manufacturer warranty does not replace or reduce those rights.
Manufacturer warranties
Some products include a manufacturer or supplier warranty. Duration, covered parts, exclusions, required maintenance, transferability and claim procedures can differ. Only product-specific terms supported by documentation should be relied upon.
German Bike's role
German Bike is the customer's retail contact and can help collect information, communicate with the supplier or manufacturer, and coordinate the next step. Depending on the issue, that may involve troubleshooting information, a replacement component, repair authorization, replacement, price reduction or refund as required by the applicable rights and facts.
What we do not claim
German Bike is not currently a walk-in service center and does not claim to employ a nationwide network of qualified bicycle technicians. Do not arrange paid third-party repairs expecting reimbursement unless German Bike has approved the proposed work in writing.
How to request support
Use the contact form and include your order number, product model, serial number if available, a detailed description, photographs and a short video when the issue involves movement, sound or an electronic display. Keep packaging and all parts until the claim is resolved.
We normally respond within 24–48 business hours on business days.