A clear order process reduces uncertainty. Here is the standard German Bike flow.
1. Order confirmation
Shopify sends an order confirmation to the email used at checkout. Review the items, variants, delivery address, selected delivery method and amount immediately and contact us if something is wrong.
2. Fraud, payment and availability review
The payment provider can perform security checks. German Bike and the relevant supplier also confirm availability and the fulfillment route. If an item cannot be fulfilled, we will contact you and provide the appropriate cancellation or alternative.
3. Fulfillment and delivery choice
For eligible manufacturer-direct bike orders, your selected Economy, Standard or Premium delivery method determines the estimated delivery window. Economy is estimated at 50–55 days, Standard at 30–45 days, and Premium at 21–28 days. These are working estimates rather than guaranteed arrival dates; product availability, customs, carrier conditions and destination can affect timing.
4. Tracking
Tracking or shipment updates are emailed when they become available from the carrier or fulfillment partner. Manufacturer-direct international orders can move through multiple logistics stages, so tracking activation and scan frequency can vary. Items can ship separately and have more than one tracking number.
5. Delivery and inspection
Inspect the carton promptly. Photograph visible exterior damage before opening whenever possible. Check the product and included parts, and report damage, missing components or a wrong item as soon as possible—ideally within 48 hours—without losing any mandatory legal right by reporting later.
6. Assembly and setup
Bikes commonly require some assembly, adjustment and a pre-ride safety inspection. Follow the product manual and use qualified local assistance when unsure.
7. Support after delivery
German Bike remains the customer's point of contact. Use Contact German Bike for an order issue or Returns & Refunds to start a cancellation, return or damage request. We normally respond within 24–48 business hours.