Contact German Bike
Good questions. Better rides.
Choosing a bike, checking the details, or need help after your order? Start a conversation. You donāt need to know all the right questions.
Personal help, before and after your order.
Whatās on your mind?
A bike youāre considering. A delivery question. Something that needs putting right. Start here.
Opens our store chat. Choose a topic or ask your own question there.
Chat may start with an AI assistant. You can ask for a person or email us directly.
Prefer email? Email German Bike
Please donāt share passwords or payment-card details. Privacy policy
A person when it matters
Youāre not on your own.
For a problem with an order, a return, damage or a detail that needs checking, ask for a person in chat or email us. If nobody is available in chat, email is the direct route to our team.
Email our team
support@deutschefahrrad.deHuman replies normally take 24ā48 business hours, Monday to Friday.
What helps us help you?
For a product question, share the product link and exact configuration. For order support, include your order number and a short description. Photos can help with damage or missing parts; donāt include payment details.
German Bike LLC operates DeutscheFahrrad.de. Online-only; no walk-in showroom or public phone support.